Support

Help

Short answers to the questions people actually ask. If you are new, the walkthrough is the two-minute version of all of this.

Getting started

How do I start a video chat?

Open chatta.live in your browser and tap Start. Chatta matches you with a woman who is online at that moment and the conversation begins in a private one-on-one room. There is no form to fill in first.

Why does my browser ask for camera and microphone access?

A video chat needs both, and the browser asks for them when the call begins — not when the page loads. You can decline; if you do, use voice matching (microphone only) or text matching (no permissions) instead.

Does Chatta work in a mobile browser?

Yes. Open chatta.live in Safari, Chrome or any modern phone browser and tap Start. Nothing needs to be installed. If you want an app-like shortcut, your browser can add Chatta to your home screen.

Do I need to download an app?

No. Chatta runs as a website on phones and desktops. There is nothing in an app store to install and nothing left on your device afterwards.

Account

Do I need an account to start?

No. Opening the site and tapping Start is enough for your first chat; you are not asked for a name, an email or a card.

When would I need an account?

When you want to top up coins, keep in touch with someone you liked, or edit a profile. You can sign in inside the app with email or Google whenever you choose.

What happens to my chats if I never create an account?

You can keep matching and chatting. Without an account there is nothing to carry between devices, so saved contacts and coins are the two things you would be giving up.

Coins and pricing

Is Chatta free?

It is free to start. Opening the site and beginning your first chat cost nothing. Longer private calls run on coins, and the rate is shown on screen before anything is charged.

Is there a subscription?

No. Nothing renews monthly. Coins are bought when you want them, and when a call ends the spending ends with it.

How do I buy coins?

Inside the app, from your wallet. Topping up needs an account, which you can create at that point with email or Google.

Will I be charged without knowing?

No. The rate is on screen before a call runs on coins, and nothing is deducted silently. Ending the call stops the meter.

Video, voice and text

Do I have to be on camera?

For a video chat, yes — the woman you are matched with is on camera and expects the same. If you would rather not be, Chatta also has voice matching and text matching.

What is the difference between the three modes?

Video is a two-way video call and asks for camera and microphone. Voice is audio only and asks for the microphone. Text is typing only and asks for no permissions. All three are private and one-on-one.

Can I switch from text to video mid-chat?

You can move to a video call when it suits you both. Start in whatever mode you are comfortable with.

Privacy and safety

Is my video chat private?

Yes. Every conversation has two people in it and is never broadcast to a room. Moderation runs around the clock, and either side can end the chat with one tap.

How do I report or block someone?

Report and block sit next to the end button during a chat. Tap Report, say what happened in a sentence, and block to stop the same person reaching you again. More on the safety page.

Is Chatta for adults only?

Yes. Chatta is an 18+ service. Anyone under age is removed.

Troubleshooting

My camera or microphone is blocked.

Your browser has remembered a "deny". Open the site settings for chatta.live in your browser (the icon next to the address bar), set Camera and Microphone to Allow, then reload the page.

There is no video, or the call keeps dropping.

Check your connection first — switching from mobile data to Wi-Fi, or the other way round, often fixes it. Close other tabs or apps using the camera, then reload. If it persists, try another browser.

Safari on iPhone never asked me for permission.

iOS shows the permission prompt only when the call starts, and only once per site. If you tapped Don't Allow earlier, go to Settings > Safari (or Settings > Apps > Safari) > Camera and Microphone and set both to Ask or Allow, then reload chatta.live.

The page will not scroll, or looks cut off.

Reload once. If it still happens, tell us through the in-app report option with your phone model and browser — that detail is what fixes it fastest.

Contact

How do I contact Chatta?

Use the in-app report and contact options. They reach the same team that handles moderation, and they work whether or not you have an account.

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